Your Communication System is Determining
Your Future
Do You Know How it is Performing?

Introducing

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X Series transforms the customer experience by enabling customers and employees to interact in one system of engagement. Enterprises can now optimize valuable moments of engagement with one set of data in one system of intelligence. The results are faster time to resolution at a lower cost and a better experience for customers and employees.

one cloud solution

for

Enterprise Voice, Meetings, Collaboration, and Contact Center across mobile and desktop devices

  • One system of engagement
  • One system of intelligence
  • One cloud communication platform
  • Communication. Transformed.

X is an easy transition from collaboration to phone to meeting

X is full context with every live interaction

X is centralized team messaging with all collaboration platforms

X is data analytics on every employee and customer interaction

X is supervisor enablement and agent feedback

X is intelligent interactions between employees and customers

The Experience is Everything

The challenges of competing on customer experience. how enterprises can support more intelligent engagement

one system of intelligence

Businesses believe customer experience is key to their success, very few have a communications infrastructure that enables best-in-class customer interactions. Many businesses today have on-premise, siloed point solutions for phone, video meetings, collaboration, and contact center. 8x8 changes this paradigm with X Series. X Series transforms the customer experience by enabling customers and employees to interact in one system of engagement. Businesses can now optimize valuable moments of engagement with one set of data in one system of intelligence. The results are faster time to resolution at a lower cost and a better experience for customers and employees, leading to less churn and more revenue.

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The 3rd Wave of enterprise communications brings the power we have as consumers to the business creating one system of engagement and in turn, one system of intelligence. With a single cloud engagement solution, you can now arm employees with the tools they need to communicate, collaborate and access the organization’s most valuable data and experts in one intelligent, easy to manage solution. One engagement platform allows you to move at the speed of employee and customer expectations, leading to less churn and more revenue.

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