HSBC  
 
 
Leader Connect
What does it take to be a good coach?
Leader Academy
 
 
 
 
Dear WPB Leader,
Welcome to the first collaboration between Leader Connect and Leader Academy!
As you know, Leader Connect is a global leadership community sharing inspirational content to help you and your teams grow and develop, whilst Leader Academy is a flexible, skills-based learning resource available through Degreed. Their common goal is providing tailored, professional support – so it makes perfect sense to share relevant Leader Academy content through Leader Connect when appropriate.
We’re kicking off this collaboration with the subject of coaching. Developing your people and helping them succeed is at the heart of good leadership. But what does it take to be a good coach?
 
 
 
 
 
 
Powered by degreed
How to approach coaching conversations
 
 
 
Video
 
Video 02:37
 
Learn how you can have more authentic, transparent and positive coaching conversations with the help of the GROW model.
Watch video
To find out more about how the GROW model will lead to more productive coaching conversations, follow this Leader Academy pathway.
 
 
 
 
 
 
How to spot coaching opportunities
Informal coaching opportunities can be as beneficial as formal sessions. Find out how you can develop your team members’ skills on a day-to-day basis:
> In Branch > In Contact Centre
With the right tools, you can develop your team members through coaching – and see how rewarding it is to watch them grow.
 
 
  Four ways to improve your on-the-spot coaching
Click here for some quick and easy tips.
 
 
 
Yours faithfully,
Manuel Baldasano
Group Head of Customer Channels |
WPB
 
Anita Sandhu
Global Head of Frontline People Experience | Group Customer Channels | WPB