What does it take to be a good coach?       Dear WPB Leader, You know that developing your people and helping them succeed is at the heart of good leadership – but what does it take to be a good coach?     Tim Henman: coaching, resilience and success     15 minutes     At this year’s Circle of Excellence LIVE, we were lucky enough to talk to Tim Henman, retired professional tennis player and former World No.4. Hear him discuss why ongoing coaching is a vital component in helping people give 100% and be their best, in both business and sport.     How to approach coaching conversations Learn how you can have more authentic, transparent and positive coaching conversations with the help of the GROW model. How to spot coaching opportunities Informal coaching opportunities can be as beneficial as formal sessions. Find out how you can develop your team members’ skills on a day-to-day basis:       To access this content and even more Coaching resources, click here.       Yours faithfully, Manuel Baldasano Group Head of Customer Channels | WPB Anita Sandhu Global Head of Frontline People Experience | Group Customer Channels | WPB