09:26 Dear WPB Leader, At this year’s Circle of Excellence, we were joined by world-famous activist Erin Brockovich. She told us why failure is better than not trying, and how to embrace your greatest future. As a leader, turning ‘impossible’ into ‘I’m possible’ is an important shift in the way you approach situations – how much more could you and your teams achieve if you refused to accept the impossible? Don’t forget to share this with your team!     Yours faithfully, Manuel Baldasano Group Head of Customer Channels | WPB Anita Sandhu Group Head of Frontline People Experience | Group Customer Channels | WPB