We know you’re busy, and with so many demands during the working day, it’s often hard to find time for personal development. On top of this, it’s also difficult to know where to start in finding the right resources for you. But what if there was a simple solution?
 
 
HSBC
 
Helping you make customers happier.
 
Dear colleague,
We know you’re busy, and with so many demands during the working day, it’s often hard to find time for personal development. On top of this, it’s also difficult to know where to start in finding the right resources for you. But what if there was a simple solution?
Our various academies are there to help you in a way that’s flexible and easy to combine with the day-to-day demands of your job. Whatever your role and level of experience, the right academy can equip you to meet customer needs more fully, insightfully and proactively, while growing and thriving in your career.
 
 
Intuitive, user-friendly learning with Degreed
All our academies are available on Degreed, a dynamic learning platform that lets you tailor your own learning and development to your interests, growth objectives and the immediate needs of your role. If you haven’t already, please activate your Degreed profile and begin your journey now.
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Here are the academies relevant to you.
Click on them to find out more.
 
 
 
 
Frontline Leader Academy
Gives customer-facing managers from across WPB the skills to inspire others and drive team success! Core themes include Coaching, Customer-Centricity, Digital, Change and Sales Management.

 
WPB Wealth Academy
From product principles to behavioural finance, we create rich learning resources for frontline teams working within Wealth, and for WPB colleagues seeking a better understanding of Wealth in general.

 
WPB Conversational Banking Academy
A powerful selection of specially-designed pathways for Conversational Banking Agents, Chatbot Managers, Conversation Designers, Conversational Studio Managers, Social Media Agents and Team Managers.

 
WPB Retirement and Legacy
Retirement and Legacy conversations are among the most critical you’ll ever have with clients. We help you develop the skills and knowledge to address these issues confidently and fruitfully.

 
WPB Insurance Sales Academy
Learn to conduct meaningful client conversations on insurance solutions, while exploring insurance-related resources and tools which you can select based on your individual needs.

 
WPB Relationship Manager Academy
Specially created to help you develop the personal, professional and technical skills to delight your clients and support client-facing teams across Premier Banking, High Net Worth and Ultra High Net Worth.

 
WPB Sustainable Investment Academy
A direct reflection of our changing world and emerging client needs, the Sustainable Investment Academy empowers us to discuss sustainable investment with clients and drive positive change.

 
WPB Ultra High Net Worth Academy
Learn how to structure conversations and spot opportunities while nurturing a range of other advanced skills that will help you engage with this increasingly important.
 
 
Yours faithfully,